Feedback from previous guests about their experience.
78%
liked the hotel and would stay again
7.8/10
Very good
Rooms
7.7
Location
9.0
Service
8.0
Dining
7.3
Guest reviews
7.8/10
based on 5 reviews
4/5
based on 700 reviews
8.0
8.0/10 based on 2395 reviews
#10 of 166 hotels in Hannover based on Tripadvisor
Eddie
United States,
December
2023
7.8/10
The hotel rooms offer a lovely view of the garden, but lack acoustic treatment, making them noisy. However, they are clean, spacious, and meet Le Accor hotel chain standards. Avoid rooms 530, 529, 430, and 429 due to noise issues from the plant room. The service is friendly and service-minded, though there were attempts to charge extra for a non-smoking room and lack of information at booking. The location is conveniently 5 minutes walk from Ustra tickets, providing easy access to the city center and beyond. Overall, the hotel provides good value with its amenities and convenient location.
Rooms
8.0
The rooms were clean and spacious, meeting Le Accor hotel chain standards.
Service
7.0
The service was friendly, fast, and helpful, but there were attempts to charge extra for certain room types and lack of communication at booking.
Location
9.0
The hotel is conveniently located just a 5-minute walk from Ustra tickets, providing easy access to the city center and beyond.
Dining
7.0
Facilities
Christopher
United Kingdom,
July
2023
7.8/10
The hotel is conveniently located, close to parks and offers easy access to city attractions. The rooms, although spacious and well-equipped with fittings from the Marienburg Castle, lack acoustic treatment, leading to noise issues in some areas. Service is efficient and friendly, catering promptly to guest needs. The dining options are varied but could benefit from more vegetarian choices. Overall, a good value for the central location but watch out for noise disturbances in certain rooms.
Rooms
7.0
The rooms, adorned with fittings from the Marienburg Castle, are a good size and well equipped, though showing signs of wear and lack acoustic treatment, impacting noise levels in specific rooms.
Service
8.0
The staff is helpful and quick to address concerns, ensuring a pleasant stay. From room service to tour assistance, they are efficient and friendly.
Location
9.0
The hotel boasts a great location, just a short walk from the Ustra station, offering convenient transportation options both within the city and beyond. The proximity to lovely parks enhances the stay experience.
Dining
7.0
The dining experience offers a good variety, but more vegetarian options would be appreciated. Booking in advance may be required for certain services.
Facilities
8.0
The hotel provides essential amenities for a comfortable stay, from pet amenities to dry cleaning services, ensuring guests' needs are met.
Thomas
United Kingdom,
June
2023
8.4/10
The hotel offers rooms with slightly inefficient air con but with lovely views of the Rathaus and the garden. The location is excellent, just a 5-minute walk from Ustra, providing easy access to various city locations. The dining experience includes a variety of options and they even made special arrangements for a birthday celebration. The facilities are well-equipped and add to the overall positive experience.
Rooms
8.0
The rooms offer lovely views and are comfortable.
Service
9.0
The staff are very friendly and service-minded, always ready to assist with any issues.
Location
9.0
The hotel's location is excellent, providing easy access to various city locations via Ustra.
Dining
8.0
The dining experience was enjoyable with a variety of options and special arrangements for celebrations.
Facilities
8.0
The facilities are well-equipped and add to a pleasant stay.